Multiplicity: All about Expanding your Product Line
The Ultimate eCommerce - Let us HELP you
August 10, 2016
What is the number one success factor in eCommerce? Customer service!
Well... Maybe that is not exactly true, but regardless of the size of your online business, your potential and existing customers need to know you (and everyone in your company) are there for them.
What is customer service (aka customer support, guest services, client service, help, etc.)?
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met, according to What is Customer Service?. Did you notice the words "before, during and after..."?
Here is a list of the key elements and information pertaining to Customer Service for an ultimate eCommerce:
Payments and Gift Cards
Returns and Replacement
Social media pages
Listed emails and contact forms
Listed phone numbers
A Live Chat area
Additional bonuses to sweeten the deal:
Offer 24/7 customer support
Provide an extensive return period
Show your customer satisfaction ratings and stories - Likes and shares!