The Ultimate eCommerce - Let us HELP you

What is the number one success factor in eCommerce? Customer service!

Well... Maybe that is not exactly true, but regardless of the size of your online business, your potential and existing customers need to know you (and everyone in your company) are there for them.

What is customer service (aka customer support, guest services, client service, help, etc.)?

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met, according to What is Customer Service?. Did you notice the words "before, during and after..."?

Here is a list of the key elements and information pertaining to Customer Service for an ultimate eCommerce:

  1. Orders

  2. Account Settings

  3. Payments and Gift Cards

  4. Returns and Replacement

  5. Device Support

  6. Language Support

  7. Search bar

  8. Social media pages

  9. Listed emails and contact forms

  10. Listed phone numbers

  11. A Live Chat area

  12. Shipping details

  13. Sharing buttons

  14. FAQs

  15. Forums

Additional bonuses to sweeten the deal:

  1. Offer 24/7 customer support

  2. Provide an extensive return period

  3. Show your customer satisfaction ratings and stories - Likes and shares!

"Good service is good business. ~ Siebel Ad

Related articles: 12 ways to improve your online and store business, eCommerce Bells and Whistles - Part I, eCommerce Bells and Whistles - Part II, How to avoid sales promotions disasters, 20 Key Elements of a Successful eCommerce Website, Top 20 eCommerce Blunders to Avoid

#eCommerce #CustomerRetentionandLoyalty #CustomerSupport #RetailBusiness #BrandStrategy #UI #UX

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